Service Steps
1. Access the Self-Service Portal.
2. Click Suggestions and Inquiries.
3. Select one of the following options:
• View Requests to access previously submitted requests.
• Track Requests to follow the status of submitted requests.
4. When View Requests is selected, a list of the beneficiary’s requests appears.
5. Select the required request from the list.
6. Review the request information and details.
7. When Track Requests is selected, a list of submitted requests and their current statuses appears.
8. Select the required request to view its status and any actions taken.
View and Track Suggestions and Inquiries
This service enables beneficiaries to view suggestions and inquiries previously submitted through the Self-Service System, track their current status, and review their details and the actions taken by the relevant department.
• Access to the Self-Service Portal.
• At least one previously submitted suggestion or inquiry.
• The information of the request to be viewed or tracked.
• An internet connection.