Service Steps
1. Access the Self-Service Portal.
2. Click Suggestions and Inquiries.
3. Select the appropriate request type:
• Suggestion.
• Complaint.
• Inquiry.
4. Select the detailed request category.
5. Clearly enter the suggestion, complaint, or inquiry.
6. Complete all mandatory fields with sufficient information.
7. Add supporting attachments, if available.
8. Select the department to which the request will be sent.
9. Review the entered information and verify its accuracy.
10. Submit the request to the relevant department.
Suggestions and Inquiries Service
This service enables beneficiaries to electronically submit suggestions, complaints, or inquiries to the relevant departments at the University of Hafr Al Batin. Users can select the request category, complete the required information, and choose the department to which the request will be sent.
• Access to the Self-Service Portal.
• Selection of the appropriate request type and category.
• Completion of all mandatory fields.
• Clear and sufficient details about the request.
• Selection of the department receiving the request.
• Supporting attachments, if applicable.
• An internet connection.